Last updated: June 2026

Provider: Winston Web Co Ltd (Company No. 15016093), registered in England and Wales

Client: The individual or business completing the subscription setup

Effective Date: The date on which the first payment is submitted via email link or checkout

Default Terms: These Terms apply to all Website Subscription engagements unless alternative terms are expressly agreed in writing at the point of sign-up. Paused, cancelled, and renewed subscriptions will automatically be governed by the latest version of these Terms in force at that time.

Important — please read before completing payment: This Agreement includes a 36-month minimum commitment and, where the Client is a Limited Company or LLP, a personal guarantee (see clause 19).

1.  Definitions

In these Terms, the following terms have the meanings set out below.

"Agreement" means these Terms, together with any proposal, checkout record, or onboarding documentation agreed between the parties in writing.

"Client" means the individual or business named on the payment record, Stripe subscription, or checkout.

"Effective Date" means the date on which the Client's first subscription payment is submitted.

"Initial Term" means the 36-month period beginning on the Effective Date.

"Monthly Fee" means the recurring monthly subscription fee for the selected tier, as set out in clause 2.

"Platform" means the website building and hosting platform used by the Provider, currently Duda or equivalent, white-labelled under the Winston Web Co brand.

"Provider" means Winston Web Co Ltd, a company registered in England and Wales (Company No. 15016093).

"Subscription" means the Client's ongoing access to website design, hosting, and management services under this Agreement.

"UK GDPR" means the UK General Data Protection Regulation as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018.

"Website" means the website designed, hosted, and maintained by the Provider for the Client under this Agreement.

2.  Agreement to Terms

2.1By submitting payment via the link provided by the Provider (whether by email, checkout form, or Stripe), the Client confirms that they:

(a)have read and understood this Agreement;

(b)agree to all terms and conditions set out herein;

(c)accept the 36-month minimum commitment described in clause 4; and

(d)where acting on behalf of a Limited Company or LLP, accept the personal guarantee described in clause 19.

2.2This Agreement is binding from the date payment is submitted and applies to the subscription tier selected at checkout.

2.3If the Client is completing payment on behalf of a company or other legal entity, they confirm they have authority to bind that entity.

2.4These Terms apply as the default terms for all Website Subscription engagements unless alternative terms are expressly agreed in writing between the parties at the point of sign-up.

2.5Where a subscription is paused, cancelled, and subsequently restarted, or renewed after a period of inactivity, the latest version of these Terms in force at the time of restart or renewal shall apply automatically.

3.  Subscription Plans & Pricing

3.1The Client agrees to pay the Monthly Fee for the subscription tier selected at checkout. The available tiers and fees are set out below. Service scope for each tier is defined in Schedule A.

3.2 All fees are exclusive of VAT, which will be charged at the prevailing rate where applicable.

3.3 The Monthly Fee is billed in advance by Stripe subscription or equivalent payment method. Payment is due on the billing date each month.

3.4 The Provider reserves the right to review and adjust the Monthly Fee for any tier with at least 30 days' written notice. Continued use of the service after the effective date of any change constitutes acceptance of the revised fee.

3.5 The Provider reserves the right to charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4.  Initial Term & Minimum Commitment

4.1 The Initial Term is 36 months from the Effective Date.

4.2 The Client agrees to maintain the Subscription for the full duration of the Initial Term. The 36-month commitment applies regardless of whether the Client actively uses the website or its associated services.

4.3 If the Client's payment is not received within 7 days of the due date, the Provider reserves the right to suspend the website and associated services without further notice until the outstanding balance is cleared.

5.  Continuation After the Initial Term

5.1 On completion of the Initial Term, the Subscription does not automatically convert to a different product or service. It continues on a rolling monthly basis at the Client's current subscription tier, under these Terms, unless the parties agree otherwise in writing.

5.2 At the end of the Initial Term, the Client may:

(a) continue on a rolling monthly basis at their current tier;

(b) agree a new fixed-term package with the Provider — for example, a website refresh, redesign, or upgrade;

(c) add features or services to the existing Subscription; or

(d) downgrade to a lower tier, subject to clause 5.3.

5.3 Downgrade requests must be submitted in writing to the Provider with at least 30 days' notice. The Provider will confirm the revised tier and Monthly Fee within 5 working days of receiving the request. The Subscription continues at the current tier and fee until the confirmed downgrade takes effect.

5.4 The rolling monthly continuation may be cancelled with 30 days' written notice, subject to clause 6.

6.  Early Termination & Exit Options

6.1 Exit fees and website status depend on when the Client cancels and whether they wish to retain the website. The following table summarises the applicable terms.

6.2 Within the first 12 months — retaining the website: The Client may exit by paying 50% of the total remaining balance owed for the 36-month Initial Term (calculated from the cancellation date). The website will be transferred or handed over to the Client on receipt of this payment.

6.3 Within the first 12 months — not retaining the website: The Client remains liable for all Monthly Fees due up to and including month 12. The website will be unpublished on cancellation and is not transferred to the Client.

6.4 After month 12: The Client may cancel by giving 30 days' written notice. No exit fee applies. The website will be unpublished at the end of the notice period if there is an outstanding balance at that time.

6.5 Non-payment: If the Provider terminates the Agreement for non-payment, the full balance of Monthly Fees due through to the end of month 12 remains immediately payable. The website will be unpublished and the Client will not be entitled to a transfer until all outstanding amounts are cleared.

6.6 Service may be reinstated once all overdue payments are received, subject to the Provider's discretion.

7.  Ownership & Rights

7.1 The website and all associated design work, structure, and files remain the property of Winston Web Co Ltd until the earlier of: (a) completion of the full 36-month Initial Term; or (b) payment of the applicable early exit fee under clause 6.2.

7.2 On satisfaction of either condition in clause 7.1, ownership of the website content and design passes to the Client, subject to platform limitations as set out in clause 7.3.

7.3 The website is hosted on the Provider's managed platform (currently Duda, white-labelled as Winston Web Co). Transfer to a client-owned platform account is subject to platform rules and the applicable transfer process. The Provider will assist with any such transfer on reasonable notice.

7.4 The Client may not replicate, reproduce, or repurpose the website's design elements — including layouts, typography choices, custom graphics, or structural templates — without the Provider's written consent or until full ownership has passed under clause 7.1.

7.5 The Provider retains all intellectual property rights in its frameworks, templates, proprietary methods, and pre-existing materials. Use of these within the website is licensed to the Client for as long as the Subscription is active.

7.6 The Provider may reference the completed website and the Client as a customer in its own marketing and portfolio materials unless the Client requests otherwise in writing.

8.  Add-Ons & Third-Party Tools

8.1 Website add-ons — such as chatbots, review widgets, booking tools, or other integrations — may be offered separately and are billed in addition to the Monthly Fee.

8.2 Some add-ons may be white-labelled services or third-party plugins. These are governed by the relevant third-party terms and conditions, which the Client agrees to by using them.

8.3 The Provider is not liable for outages, restrictions, data errors, or policy changes imposed by any third-party tool or platform.

9.  Client Content & Responsibility

9.1 The Client is responsible for all content supplied to the Provider and confirms that they have the necessary rights, licences, and permissions to use it.

9.2 The Client indemnifies the Provider against any claim, liability, cost, or expense arising from content supplied by the Client, including but not limited to claims of copyright infringement, defamation, or misrepresentation.

9.3 The Client must supply all required content, images, and approvals in a timely manner. Delays caused by the Client's failure to provide materials may extend project timelines without affecting the billing start date.

10.  Support & Service Levels

10.1 The Provider will make the website available with a target uptime of 99% measured annually, excluding planned maintenance.

10.2 If uptime falls below 99% for two or more consecutive calendar months, the Client may cancel the Subscription with 30 days' written notice without incurring an exit fee.

10.3 Support is available via email and contact form during business hours, Monday to Friday, 10am to 4pm.

10.4 Routine update requests will be actioned within 3–5 working days. Issues affecting the live website's functionality will be treated as priority and targeted for resolution within 1 working day.

11.  Content Updates

11.1 The Monthly Fee includes up to 3 hours of content updates per month. This covers minor copy changes, image swaps, and routine updates within the existing design and structure.

11.2 Unused monthly update time does not roll over to subsequent months and is not refunded.

11.3 Structural or design changes, new pages, or significant amendments beyond the included hours will be scoped and quoted separately.

12.  Warranties & Defects

12.1 The Provider warrants that any bug or defect in the website reported within 30 days of the launch date — that is demonstrably caused by the Provider's work and not by changes made by the Client — will be investigated and remedied at no additional charge.

12.2 The Provider does not guarantee any particular business outcome, search engine ranking, lead volume, or commercial result arising from the website.

13.  Website Content Responsibility & Legal Compliance

13.1 The Provider may assist with drafting website content, including text, headings, calls to action, and legal page templates such as privacy policies or disclaimers. However, the Client remains fully responsible for reviewing and approving all content before the website goes live.

13.2 By instructing the Provider to publish the website, the Client confirms that all content is legally compliant, factually accurate, and appropriate for their business, including:

(a) service descriptions, guarantees, promotions, and pricing;

(b) legal statements or disclaimers; and

(c) terms and conditions, privacy policies, and cookie notices.

13.3 The Client is the data controller for all personal data processed through their website. They are responsible for ensuring that their privacy policy and cookie notices are accurate and compliant with UK GDPR and the Privacy and Electronic Communications Regulations 2003.

13.4 The Client agrees to indemnify and hold harmless the Provider against any claim, liability, or legal issue resulting from the website's content, whether written by the Client or drafted by the Provider on the Client's behalf.

13.5 The Provider accepts no liability for:

(a) omissions or inaccuracies in client-supplied content;

(b) legal risks arising from business-specific claims or guarantees; or

(c) the Client's failure to include required legal disclosures or regulatory notices.

14.  Continuity

14.1 If Winston Web Co Ltd ceases trading, the website will be transferred to the Client free of charge and DNS support will be provided for a period of 30 days following the cessation of operations.

15.  Confidentiality

15.1 Both parties agree to keep all sensitive project and business information confidential during the term of this Agreement and for 5 years following its termination.

15.2 This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that the receiving party is required to disclose by law.

16.  Data Protection

16.1 In delivering subscription services, the Provider may access the Client's website CMS, analytics platforms, and related tools. Where this involves personal data, the following applies.

16.2 The Client is the data controller for all personal data processed through their website. The Provider acts as a data processor on the Client's behalf when accessing or managing such data.

16.3 The Provider will process personal data only as necessary to deliver the services and will not use it for any independent purpose.

16.4 The Provider will maintain appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure.

17.  Limitation of Liability

17.1 Nothing in this Agreement limits or excludes the Provider's liability for:

(a) death or personal injury caused by its negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any other liability that cannot be excluded or limited by applicable law.

17.2 Subject to clause 17.1, the Provider will not be liable to the Client for any of the following, even if the Provider was advised of the possibility of such losses:

(a) loss of profits, revenue, business, or contracts;

(b) loss of anticipated savings;

(c) loss or corruption of data;

(d) damage to reputation or goodwill; or

(e) any indirect or consequential loss.

17.3 Subject to clause 17.1, the Provider's total aggregate liability to the Client in connection with this Agreement shall not exceed the total Monthly Fees paid by the Client in the 12 months immediately preceding the event giving rise to the claim.

18.  Dispute Resolution

18.1 If a dispute arises under or in connection with this Agreement, the parties will first attempt to resolve it through good-faith discussion.

18.2 If the dispute cannot be resolved informally within 30 days, both parties agree to seek mediation through a mutually agreed mediator before commencing legal proceedings. The costs of mediation will be shared equally unless otherwise agreed.

18.3 Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from the courts without first following the steps above.

19.  Personal Guarantee

19.1 Where the Client is a Limited Company, Limited Liability Partnership, or other incorporated entity, the individual completing the subscription payment setup personally guarantees all payment obligations under this Agreement.

19.2 By submitting payment, that individual confirms that they are a director, partner, or duly authorised officer of the entity and accepts personal liability for all Monthly Fees and any exit fees due under this Agreement.

19.3 This personal guarantee survives and remains enforceable even if the company or LLP ceases trading, enters administration, is struck off, or is dissolved.

19.4 The personal guarantee is a continuing guarantee and covers all amounts payable under this Agreement, including any amounts accruing after the entity's dissolution or insolvency.

20.  General

20.1 This Agreement constitutes the entire agreement between the parties relating to the Website Subscription and supersedes all prior discussions, representations, and agreements on the same subject.

20.2 No variation of this Agreement is effective unless made in writing and confirmed by both parties, except as expressly permitted by clause 3.4.

20.3 If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, it shall be severed and the remaining provisions shall continue in full force and effect.

20.4 No failure or delay by either party in exercising any right or remedy under this Agreement constitutes a waiver of that right or remedy.

20.5 The Provider may assign or transfer its rights and obligations to a third party on reasonable notice. The Client may not assign or transfer its rights or obligations without the Provider's prior written consent.

20.6 This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes) are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

21.  Contact

All notices and queries should be directed to:

Winston Web Co Ltd

Company No. 15016093

Unit 5c, The Stables, Tusmore, Bicester, OX27 7SL

info@winstonweb.co.uk

Schedule A — Subscription Tier Scope

This Schedule forms part of the Website Subscription Agreement and defines the scope of services included at each subscription tier. The Provider may update Schedule A to reflect changes to the service offering, subject to 30 days' notice to the Client.

Enterprise tiers (£399 and £499+VAT/month): scope is agreed individually at the point of sign-up and confirmed in writing. All tiers include hosting, SSL, CDN, and up to 3 hours of content updates per month as standard.